Refund policy

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Thank you for shopping with WELL by Sheppard. We want you to love your products, and if something isn't right, we're here to help.

Return Window

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, unopened, and in its original packaging.

How to Start a Return

Contact us before sending anything back so we can confirm eligibility and provide return instructions. Reach out via our Contact page with your order number and the reason for the return.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days.

Non-Returnable Items

Opened or used products, and items marked as final sale, are not eligible for return due to health and hygiene considerations.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the issue, and we'll make it right at no cost to you.