Shipping policy

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Processing Time

Orders are processed and shipped within 1-2 business days of purchase, excluding weekends and holidays.

Shipping Regions

We currently ship to addresses within the United States only.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order, using live USPS rates.

Delivery Times

Delivery times vary by location and shipping method selected at checkout, and are estimated by the carrier. WELL by Sheppard is not responsible for carrier delays once a package has shipped.

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order has shipped.

Lost or Stolen Packages

WELL by Sheppard is not responsible for packages lost or stolen after being marked as delivered by the carrier. If this happens, please file a claim with the carrier and reach out to us for assistance.